Customer Retention Marketer

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description Summary:

The Customer Retention Marketer is responsible for global, day-to-day management of product messaging and execution of marketing strategies to drive customer retention and expansion among Rocket customers.

Essential Duties and Responsibilities

  • Execute comprehensive customer retention marketing programs to increase customer engagement and retention
  • Work with Demand Generation and Marketing Operations to implement renewal and upgrade nurture campaigns
  • Create robust Marketing materials to educate and enable internal audiences about new value-added features to facilitate cross-sell and upsell
  • Drive strategy and execution for customer retention programs by being the Marketing liaison to our Renewals Sales team and Customer Success organization, ensuring they have the messaging and tools they need to have meaningful conversations with customer.
  • Collaborate with cross-functional teams, including Product Marketing, Demand Generation, Marketing Operations, Product Management, Customer Success, and Sales to identify and prioritize key customer segments and touchpoints
  • Design and implement programs to deepen customer relationships and drive repeat purchases, expansion and upgrades
  • Measure effectiveness of customer retention marketing programs and use metrics to inform go-forward plans

Qualifications:

  • 3-5 years of B2B marketing experience; enterprise software experience preferred.
  • Working knowledge of enterprise software, how it’s bought and consumed, and how customers use these solutions to solve specific business problems.
  • Ability to connect with technical audiences and enlist them as champions for Rocket Software (and our products) within their organizations.
  • Ability to convey complex technical benefits to business audiences.
  • Familiarity with messaging to multiple buyer, influencer and user personas sets.
  • Strong writing, project management and organization skills.
  • Proven ability to work effectively with internal stakeholders in multiple departments.

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $90,640.00 – $113,300.00 /year. Exact compensation may vary based on skills, experience, and location.

What Rocket Software can offer you in USA:

Extensive paid time off programs (paid holidays, sick, and vacation time)

Healthcare coverage options to fit you (and your family’s) needs

Retirement savings, with matching contributions by Rocket Software

Life and disability coverage

Leadership and skills training opportunities

Two paid work days for off-site training

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

Rocket Software

Read More

Leave a Comment

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Translate »
bitcoin
Bitcoin (BTC) $ 43,081.18
ethereum
Ethereum (ETH) $ 2,303.81
tether
Tether USDt (USDT) $ 0.999969
bnb
BNB (BNB) $ 300.20
usd-coin
USDC (USDC) $ 1.00
binance-usd
BUSD (BUSD) $ 0.999877
xrp
XRP (XRP) $ 0.518566
dogecoin
Dogecoin (DOGE) $ 0.079159
cardano
Cardano (ADA) $ 0.516095
polygon
Polygon (MATIC) $ 0.788835
polkadot-new
Polkadot (DOT) $ 6.89
multi-collateral-dai
Dai (DAI) $ 1.00
litecoin
Litecoin (LTC) $ 68.73
shiba-inu
Shiba Inu (SHIB) $ 0.000009
tron
TRON (TRX) $ 0.117273
solana
Solana (SOL) $ 98.13
uniswap
Uniswap (UNI) $ 6.15
avalanche
Avalanche (AVAX) $ 36.18
chainlink
Chainlink (LINK) $ 17.71
wrapped-bitcoin
Wrapped Bitcoin (WBTC) $ 43,002.96
cosmos
Cosmos (ATOM) $ 9.15
ethereum-classic
Ethereum Classic (ETC) $ 25.02
monero
Monero (XMR) $ 164.26
stellar
Stellar (XLM) $ 0.11103
bitcoin-cash
Bitcoin Cash (BCH) $ 238.00
algorand
Algorand (ALGO) $ 0.166053
cronos
Cronos (CRO) $ 0.081669
filecoin
Filecoin (FIL) $ 5.11
apecoin-ape
ApeCoin (APE) $ 1.40
vechain
VeChain (VET) $ 0.028662
terra-luna
Terra Classic (LUNC) $ 0.00011
eos
EOS (EOS) $ 0.725477
trust-wallet-token
Trust Wallet Token (TWT) $ 1.13
tezos
Tezos (XTZ) $ 1.00
aave
Aave (AAVE) $ 86.64
the-sandbox
The Sandbox (SAND) $ 0.442688
trueusd
TrueUSD (TUSD) $ 0.987314
decentraland
Decentraland (MANA) $ 0.44112
bittorrent-new
BitTorrent (New) (BTT) $ 0.00000080685623
kucoin-token
KuCoin Token (KCS) $ 9.90
pancakeswap
PancakeSwap (CAKE) $ 2.44
gemini-dollar
Gemini Dollar (GUSD) $ 0.999503
dash
Dash (DASH) $ 27.80
the-graph
The Graph (GRT) $ 0.158164
basic-attention-token
Basic Attention Token (BAT) $ 0.218076
loopring
Loopring (LRC) $ 0.231991
zilliqa
Zilliqa (ZIL) $ 0.020245
helium
Helium (HNT) $ 7.22
compound
Compound (COMP) $ 55.45
bitcoin-gold
Bitcoin Gold (BTG) $ 23.11
golem-network-tokens
Golem (GLM) $ 0.205605
sushiswap
SushiSwap (SUSHI) $ 1.11
dogelon
Dogelon Mars (ELON) $ 0.00000015717547
amp
Amp (AMP) $ 0.00357
digibyte
DigiByte (DGB) $ 0.007542
apenft
APENFT (NFT) $ 0.00000041055771
bittorrent
BitTorrent (BTTOLD) $ 0.000833
gensokishis-metaverse
GensoKishi Metaverse (MV) $ 0.039006
defichain
DeFiChain (DFI) $ 0.144359
telcoin
Telcoin (TEL) $ 0.00116
saitama-inu-new
SaitaChain Coin (STC) $ 0.001085
Scroll to Top