Troubleshooting Engineer

Doosan Infracore North America LLC

Description:

Doosan Infracore North America is looking for a Troubleshooting Engineer to join our dynamic and growing team in Suwanee, GA.

Who we Are

Doosan Infracore North America LLC, headquartered in Suwanee, Georgia, markets the Doosan brand of products that includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Doosan is known for an unmatched dedication to service and customer uptime, and durable, reliable products. Doosan is fast becoming a global force in heavy construction equipment.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework!

For more information on Doosan ® products, visit na.DoosanEquipment.com.

What You’ll Do

The Troubleshooting Engineer provides a technical training especially trouble shooting related diagnostic tools to internal/external service managers, dealer technicians and helps them enhance their competency on trouble shooting and diagnostic tools. This position will also be in charge of development of diagnostic tools by gathering information upon trouble shootings and training exercises.

Technical Training – Make trips on major unsolved field issues (machine down) upon district service managers’ pre-investigation and guide them on how to trouble shoot with correct tools and procedures.

Make evaluations regarding district service manager and trouble shooters and suggestions on how to enhance technical competency.

Provide up-to-date product tech knowledge from Engineering Manufacturing and Service

Troubleshooting Major issues – Provide crucial information to field problems in cooperation with factory engineering and service organization.

Diagnostic Tools – Develop or update diagnostic tools by providing suggestions coming from experience and comparison with other brands.

Technical Documentation – Enhance credibility of the technical documentation by correcting errors and providing a clearer communication method for technicians to easily understand.

What You’ll Get

• Highly competitive Total Rewards Package
• Opportunities to grow your career and industry knowledge
• Make a direct impact for the success of the organization
• Respect among colleagues and long-term professional relationships

Requirements:

What You Bring

• Bachelor’s Degree or Associate’s or Technical Degree + Equivalent Experience
• Minimum of 8 years of hands-on equipment operation experience with construction or agricultural type equipment
• Technical product knowledge and aptitude (Heavy Excavator, Wheel Loader, ADT and Dozer)
• Engine Diagnostic Tools
• Effective cross-functional teamwork skills
• Adequate communication and interpersonal skills
• MS Office Suite competency
• Travel Required: 20-50%
• Global Breadth: North America

Doosan is committed to a diverse workforce and is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 404-354-4094. The Company’s hiring location is Suwanee in GA.

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Doosan Infracore North America LLC